See who ChatGPT, Gemini and Perplexity recommend to your buyers. Then get the page fixes and articles that help put you in the answer.
| Buyer question | ChatGPT | Gemini | Perplexity | Strongest competitor | Change |
|---|---|---|---|---|---|
| Best help desk for a growing B2B team | Missing | Named | Cited elsewhere | BBeaconDesk | — |
| BeaconDesk alternatives for SaaS | Named | Missing | Recommended | KKestrel | ↑ Named |
| How to set SLA rules for support tickets | Cited to you | Recommended | Cited to you | BBeaconDesk | ↑ Cited |
| Help desk pricing for 20 agents | Missing | Missing | Missing | LLoopwise | — |
| Shared inbox vs help desk | Named | Missing | Named | BBeaconDesk | — |
| Source | Owner | Answers citing it | Lists you? | Lists competitors |
|---|---|---|---|---|
| g2.com/categories/help-desk | Independent | 11 | No | BeaconDesk, Kestrel |
| beacondesk.com/compare | Competitor | 8 | — | BeaconDesk |
| reddit.com/r/CustomerSuccess | Independent | 6 | Mentioned | BeaconDesk, Loopwise |
| tideline.io/guides/sla-rules | Yours | 2 | Yes | — |
| capterra.com/help-desk-software | Independent | 4 | No | Kestrel, Loopwise |
robots.txt
Blocks ChatGPT search
Moving dots show who robots.txt lets in. They aren't visits.
Missing in 5 of 5 pricing answers.
Missing in 4 of 5 SLA answers.
ChatGPT search can't read your site.
Cited in 11 answers. You're absent.
AI crawlers see an empty table.
ChatGPT now names you. Measuring.
Perplexity now cites /pricing.
For: “How to set SLA rules for support tickets”
Copy, FAQ, comparison table, schema.
Read the finished copy, leave a note, or approve it.
Verified live and indexable.
Next recheck Oct 6.
Aug 24
Inkie: Buyers ask AI “How do you set SLA rules for support tickets?” None of the 3 answers mention Tideline.
ChatGPT: doesn’t mention you, Gemini: doesn’t mention you, Perplexity: doesn’t mention you.
Inkie: I can write an article that answers it. You approve it before anything is published.
You: Write it1 credit
Inkie: Your article is ready to read. Nothing is published until you approve it.
tideline.io
How to set SLA rules
Response and resolution targets, business hours and escalation paths for a B2B support team, step by step.
Aug 25
You: Approved
Inkie: It’s live on tideline.io.
Inkie: It passed all 8 checks. I’ll ask AI again on Aug 31, then about 2, 4 and 8 weeks later.
Aug 31
Inkie: I asked AI again. No change yet, so I’ll keep checking.
Sep 21
Inkie: I asked AI again. All 3 answers now mention Tideline, and ChatGPT and Perplexity link to your article. Before it, none did.
ChatGPT: mentions you, Gemini: mentions you, Perplexity: mentions you.
Inkie
Moving dots show an open connection, not live traffic.
Checks the answers buyers read in
Publishes approved articles to
One answer, and what Inkie reads in it.
Which help desk is best for a growing B2B team?
For a growing B2B team, these come up most:
Sources: g2.com, beacondesk.com, reddit.com
More than a billion people use ChatGPT every week, and it is changing how buyers choose.
of B2B software buyers start research with an AI chatbot more often than with Google.
of Google searches with an AI summary led to a click on a result. Without one, people clicked nearly twice as often.
of B2B software buyers chose a different vendor than they first planned, based on AI chatbot guidance.
1 in 3 bought from a vendor they weren't familiar with.
Is your brand in the answer?
Find outSources: G2, 1,076 B2B software buyers, April 2026 (opens in a new tab) · Pew Research Center, July 2025 (opens in a new tab) · OpenAI, August 2026 (opens in a new tab)
Inkie asks, reads and writes all week. Your Monday email brings up to three decisions.
3decisions
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Check my brand firstFive buyer questions checked across five AI services, with ChatGPT first. Create a free account to see where you're named, recommended or cited, who shows up instead, which sources the answers use, and three recommended fixes.
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Inkie can publish new articles you approve through WordPress, Ghost, Contentful or a webhook. Changes to existing pages stay with you: Inkie provides prepared edits or clear technical instructions, then checks the work is live.
No one can. Inkie finds the gaps, helps you fix them, checks the fixes are live, and reports what changed in later answers.
GEO, or generative engine optimization, is the work of getting your brand named, recommended and cited in AI answers. SEO gets your pages into search results; GEO gets your brand into the answer itself. Both depend on pages that search engines and AI can read and trust, so Inkie checks your pages as well as the answers.
Inkie connects saved AI answers to specific work: page edits, new content, site fixes and listing opportunities. Your weekly briefing brings up to three routine decisions, with the evidence attached.
Yes, in beta. Customers can connect Inkie to ChatGPT and ask about their weekly briefing, the AI answers and sources behind it, and what to fix first. It only reads your results: approvals and publishing stay in Inkie. The steps are at inkieai.com/chatgpt.
Five buyer questions. Five AI services. Your next move.